Shipping policy

 

Shipping Policy

Introduction

At monorex.in, we are committed to delivering your order in a timely and efficient manner. Please review our Shipping Policy to understand how we process, ship, and handle your orders.

Order Processing

1. Processing Time: Orders are typically processed within 1-3 business days, excluding weekends and holidays. During peak seasons or sales, processing times may be longer.

2. Order Confirmation: Once your order is placed, you will receive an order confirmation email. If you do not receive this email, please check your spam/junk folder or contact us at care@monorex.in.

Shipping Methods and Delivery Times

1. Shipping Options: We offer various shipping options to suit your needs, including standard and expedited shipping. The available options will be displayed at checkout.

2. Delivery Time: Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided at checkout. Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as courier delays or unforeseen circumstances.

Shipping Costs

1. Shipping Charges: Shipping charges are calculated based on the weight, dimensions, and destination of your order. These charges will be displayed at checkout.

2. Free Shipping: We may offer free shipping promotions from time to time. Please check our website for current promotions and eligibility criteria.

Order Tracking

1. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number.

2. Lost or Delayed Shipments: If your order is lost or delayed, please contact us at care@monorex.in. We will work with the courier to resolve the issue and keep you informed throughout the process.

Address and Delivery Information

1. Correct Address: Please ensure that your shipping address is accurate and complete. monorex.in is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

2. Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to arrange for re-shipment. Additional shipping charges may apply.

Damaged or Missing Items

1. Damaged Items: If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged items. We will work with you to resolve the issue.

2. Missing Items: For missing items, please refer to our Return, Refund & Replacement Policy for instructions on filing a claim. An unboxing video is required for missing product claims, as indicated on the packaging.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at: care@monorex.in