Refund policy

 

Return, Refund & Replacement Policy

Introduction

At monorex.in , we strive to provide high-quality kitchenware and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our Return, Refund & Replacement Policy to understand your rights and our processes.

Return Policy

1. Eligibility for Returns
   Returns are allowed only in case you receive a damaged product.
   To be eligible for a return:
   • The item must be unused, in the same condition as received, and in its original packaging.
   • A proper unboxing video is mandatory. The video must clearly show:
     • The sealed package before opening
     • The complete unboxing process
     • The damaged product clearly visible
   Items that are damaged due to customer handling, altered, or without a valid unboxing video will not be eligible for return.
   
   
2. Return Period
   You must initiate the return request within 10 days from the date of delivery.
   Requests raised after this period will not be accepted.
   
   
3. Return Process
   • Email us at care@monorex.in to initiate the retur
   • Please include:
     • Order number
     • Reason for return
     • Unboxing video clearly showing the damage
   • Our customer support team will review the request and, if approved, provide return authorization and return instructions.
   ⚠️ Return requests without a valid unboxing video will be rejected.
   
   
4. Shipping Costs
   • Return shipping will be borne by the customer unless:
     • The product was received damaged and
     • The damage is verified through the unboxing video.
       
       
5. Non-Returnable Items
   The following items are non-returnable under any circumstances:
   • Personalized or custom-made products
   • Clearance or sale items
   • Gift cards
     

Refund Policy

1. Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

2. Partial Refunds: In some cases, only partial refunds may be granted (if applicable), such as for items not in their original condition, damaged, or missing parts not due to our error.

3. Refund Timeline: The refund process may take up to 7-10 business days to reflect in your account, depending on your bank or payment provider.

4. Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if paid by us) will be deducted from your refund.

Replacement Policy

1. Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 7 days of delivery. We will arrange for a replacement at no additional cost to you.

2. Replacement Process:

• Contact us at care@monorex.in with your order number, a description of the issue, and photos of the damaged or defective item.

• We will review your request and arrange for a replacement or provide further instructions.

• In some cases, we may ask you to return the defective item to us.

Missing Product Claims

For missing product claims, an unboxing video is required as indicated on the packaging. Please ensure that the video clearly shows the package being opened and the contents inside. This will help us verify and resolve your claim promptly.

Contact Us

If you have any questions about our Return, Refund & Replacement Policy, please contact us at: care@monorex.in